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Terms & Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using the AuWorkMate platform and services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. About AuWorkMate

AuWorkMate Pty Ltd (ABN: 12 345 678 901) operates a remote work recruitment platform that connects Australian professionals with remote employment opportunities. We facilitate introductions between job seekers and employers but are not an employer ourselves.

Important: AuWorkMate is a recruitment platform, not an employer. We connect job seekers with potential employers but do not guarantee employment outcomes.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Be legally authorized to work in Australia
  • Provide accurate and complete information
  • Have the legal capacity to enter into these Terms
  • Not be prohibited from using our services under Australian law

4. User Accounts and Registration

4.1 Account Creation

You must create an account to access our services. You are responsible for:

  • Providing accurate, current, and complete information
  • Maintaining the security of your account credentials
  • Promptly updating any changes to your information
  • All activities that occur under your account

4.2 Profile Information

You warrant that all information in your profile is:

  • Accurate and truthful
  • Belongs to you or you have permission to use it
  • Does not violate any third-party rights
  • Complies with Australian employment laws

5. Services Provided

5.1 Platform Services

AuWorkMate provides:

  • Job matching and recommendation services
  • Professional profile creation and hosting
  • Skills assessment and evaluation tools
  • Introduction services to potential employers
  • Career guidance and support resources
  • Communication facilitation between candidates and employers

5.2 Service Packages

We offer different service tiers:

  • Starter (Free): Basic profile and job search access
  • Professional ($97): Enhanced features including skills assessments and AI matching
  • Executive ($197): Premium services including personal career coaching

6. Payment Terms

6.1 Fees

Premium services require payment of applicable fees. All fees are:

  • Quoted in Australian Dollars (AUD)
  • Inclusive of GST where applicable
  • Non-refundable except as required by Australian Consumer Law
  • Subject to change with 30 days' notice

6.2 Payment Processing

Payments are processed through secure third-party providers. We do not store your payment information on our servers.

6.3 Refunds

Refunds may be provided in accordance with Australian Consumer Law or at our discretion for service failures.

7. User Conduct

You agree NOT to:

  • Provide false, misleading, or fraudulent information
  • Impersonate another person or entity
  • Use the platform for any unlawful purpose
  • Harass, abuse, or harm other users or employers
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape or collect data
  • Share your account credentials with others
  • Circumvent any security measures
  • Upload malicious code or content
  • Violate intellectual property rights

8. Employment Relationships

8.1 Independent Contractor Relationships

AuWorkMate facilitates connections between independent contractors and businesses. We are not party to any employment or contractor agreements that result from our introductions.

8.2 No Employment Guarantees

We do not guarantee:

  • Employment outcomes or job offers
  • Specific salary levels or benefits
  • The suitability of any employer or opportunity
  • The accuracy of job descriptions or requirements

8.3 Due Diligence

You are responsible for conducting your own due diligence on potential employers and opportunities, including verifying legitimacy and terms of engagement.

9. Termination

9.1 By You

You may terminate your account at any time by contacting us or using account settings.

9.2 By Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Provide false information
  • Engage in prohibited conduct
  • Fail to pay applicable fees

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection laws.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.

Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

AuWorkMate Pty Ltd (ABN: 12 345 678 901) ("we", "our", "us", or "AuWorkMate") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote work recruitment platform and services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, residential address
  • Professional Information: CV/resume, work history, education, skills, certifications, portfolio samples
  • Employment Preferences: Salary expectations, location preferences, availability, job type preferences
  • Assessment Data: Results from skills assessments, personality tests, and other evaluations
  • Video Content: Video introductions and interview recordings (with consent)
  • Payment Information: Billing details for premium services (processed through secure third-party providers)
  • Technical Information: IP address, browser type, device information, usage patterns

2.2 How We Collect Information

  • Directly from you through our registration and application processes
  • Through your use of our website and platform
  • From publicly available sources (e.g., LinkedIn profiles, with consent)
  • From partner employers and recruitment agencies
  • Through cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Job Matching: To match you with suitable remote work opportunities
  • Profile Creation: To create and maintain your professional profile
  • Communication: To contact you about job opportunities, service updates, and platform notifications
  • Assessment & Evaluation: To conduct skills assessments and evaluate your suitability for roles
  • Employer Introductions: To introduce you to potential employers (with consent)
  • Service Improvement: To improve our platform, services, and user experience
  • Legal Compliance: To comply with legal obligations and protect against fraud
  • Marketing: To send you relevant job opportunities and promotional content (with consent)

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information with potential employers and recruitment partners only with your explicit consent. You control which parts of your profile are visible to employers.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Skills assessment tools
  • Email communications
  • Data analytics and platform optimization
  • Background check services (with consent)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, users, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and monitoring
  • Employee training on data protection
  • Multi-factor authentication for sensitive operations

6. Your Rights and Choices

Under Australian Privacy Principles, you have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to certain uses of your information
  • Portability: Request a copy of your data in a portable format
  • Marketing Opt-out: Unsubscribe from marketing communications
  • Profile Visibility: Control who can see your profile information

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Active Accounts: Information retained while your account is active
  • Inactive Accounts: Information may be deleted after 24 months of inactivity
  • Legal Requirements: Some information retained for 7 years as required by Australian law
  • Assessment Results: Retained for 3 years for verification purposes

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze website usage and performance
  • Provide personalized content and job recommendations
  • Improve our services and user experience

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the Australian Government
  • Standard contractual clauses
  • Certification schemes (e.g., Privacy Shield equivalents)

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to active users
  • Displaying prominent notices on our platform

Contact Information

AuWorkMate Legal Team
AuWorkMate Pty Ltd
Level 12, 123 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]
Privacy: [email protected]
Phone: 1300 WORK MATE (1300 967 562)
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST

Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

This document is governed by Australian law, including the Privacy Act 1988 (Cth), Australian Privacy Principles, and the Competition and Consumer Act 2010 (Cth).

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